Privacy Policy

1. Introduction

At Klunira Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all information collected through our website, in-person at our casino hotel, and any related services, sales, marketing, or events.

2. Data We Collect

We may collect several types of information from and about users of our website and services, including:

Personal Information

• Name, postal address, email address, telephone number
• Date of birth (to verify legal gambling age)
• Payment information (credit card details, billing address)
• Government-issued identification (for check-in and regulatory requirements)
• Loyalty program preferences and history
• Reservation and stay details

Non-Personal Information

• Browser type and version
• Operating system
• Device information
• IP address
• Pages visited on our website
• Time and date of your visit
• Referring website addresses

3. How We Use Your Data

We use the information we collect for various purposes, including:

• To process and manage your reservations and requests
• To provide and maintain our services
• To fulfill our obligations related to your stay at Klunira Casino Hotel
• To communicate with you about reservations, services, and promotions
• To personalize your experience and deliver content and product offerings relevant to your interests
• To improve our website, products, and services
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory requirements
• To monitor and analyze usage patterns and trends
• To protect the security and integrity of our business

4. Data Sharing

We may share your information with the following categories of third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
• Business Partners: Trusted partners with whom we collaborate to offer certain products, services, or promotions.
• Legal Authorities: When required by law, court order, or governmental regulations.
• Corporate Affiliates: Our parent company, subsidiaries, and affiliates within the Klunira Casino Hotel group.

We do not sell, rent, or trade your personal information with third parties for their marketing purposes without your explicit consent.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission or storage of information can be entirely secure, so please be aware that we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access and obtain a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Functional Cookies: Allow us to remember choices you make and provide enhanced features.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to enable personalized advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more information about cookies and how to manage them, please visit our Cookie Policy.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at: