Responsible Gaming

1. Introduction

At Klunira Casino Hotel, we believe that gambling should be an enjoyable entertainment experience. We are committed to promoting responsible gaming practices and providing a safe environment for our guests.

This Responsible Gaming Policy outlines our commitment to responsible gaming, provides information on recognizing potential problem gambling behaviors, and offers resources for those who may need assistance.

2. Our Commitment

Klunira Casino Hotel is committed to responsible gaming through the following measures:

• Training our staff to recognize signs of problem gambling and provide appropriate assistance
• Providing information and resources about responsible gaming throughout our property
• Offering self-exclusion programs for guests who wish to restrict their access to gaming activities
• Strictly enforcing age verification to prevent underage gambling
• Advertising and marketing our services in a socially responsible manner
• Supporting research and education initiatives related to problem gambling
• Partnering with organizations that provide counseling and support for problem gamblers

3. Self-Assessment

If you're concerned about your gambling habits, ask yourself the following questions:

• Have you ever felt the need to bet more and more money?
• Have you ever had to lie to people important to you about how much you gamble?
• Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you jeopardized or lost a relationship, job, or educational opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?
• Do you find yourself thinking about gambling frequently throughout the day?
• Do you continue to gamble despite negative consequences?
• Do you gamble until your last dollar is gone?

If you answered "yes" to any of these questions, we encourage you to speak with a professional counselor or contact one of the resources listed in the Support Resources section.

4. Warning Signs

Problem gambling can manifest in various ways. Some common warning signs include:

• Spending more time or money on gambling than intended
• Gambling to recover losses (chasing losses)
• Feeling irritable or restless when not gambling
• Borrowing money to gamble or pay gambling debts
• Gambling when you cannot afford to lose
• Neglecting work, family, or personal responsibilities due to gambling
• Hiding or lying about gambling activities
• Feeling guilty or remorseful after gambling
• Unable to cut back or stop gambling despite trying

Recognizing these signs early can help prevent problem gambling from developing into a more serious issue.

5. Playing Responsibly

We encourage all our guests to follow these guidelines for responsible gaming:

• Set limits: Decide how much money and time you're willing to spend before you start playing.
• Stick to your budget: Only gamble with money you can afford to lose. Never use money needed for essential expenses.
• Take breaks: Regular breaks help maintain perspective and control.
• Balance gambling with other activities: Ensure gambling is just one of many leisure activities you enjoy.
• Don't chase losses: Accept that losing is part of gambling and avoid trying to win back losses.
• Avoid alcohol and drugs: These substances can impair judgment and lead to risky behavior.
• Don't gamble when upset or depressed: Emotional distress can affect decision-making.
• Learn the rules: Understand the games you play and their odds.

6. Self-Exclusion Program

Klunira Casino Hotel offers a Self-Exclusion Program for guests who wish to restrict their access to our gaming facilities. By enrolling in this program, you voluntarily ban yourself from entering our casino for a specified period or permanently.

How to Enroll

To enroll in our Self-Exclusion Program:

1. Visit the Responsible Gaming Information Center located near the casino entrance
2. Speak with a trained Responsible Gaming Ambassador
3. Complete and sign the Self-Exclusion Request Form
4. Provide a photo for identification purposes

Terms of Self-Exclusion

• Self-exclusion periods are available for 1 year, 5 years, or lifetime
• During the exclusion period, you will not be allowed to enter the gaming floor
• Any attempt to enter the casino during your exclusion period may result in removal and possible trespassing charges
• Your player's club account will be deactivated, and you will not receive any marketing materials
• Self-exclusion cannot be revoked until the selected period has expired

7. Support Resources

If you or someone you know needs help with a gambling problem, the following resources are available:

8. Underage Gambling

Klunira Casino Hotel strictly prohibits gambling by individuals under the age of 21. We take the following measures to prevent underage gambling:

• Checking identification of all guests who appear to be under 30 years of age
• Training staff to identify fake or altered identification
• Monitoring the casino floor to ensure compliance
• Posting clear signage regarding age restrictions
• Removing underage individuals from gambling areas

Parents and guardians are reminded not to leave children unattended on the property. Designated family-friendly areas are available for guests with children.

9. Employee Training

All Klunira Casino Hotel employees receive comprehensive training on responsible gaming practices, including:

• Recognizing signs of problem gambling
• Appropriate ways to approach and assist guests who may have gambling problems
• Information about available resources and support services
• Procedures for implementing self-exclusion requests
• Age verification protocols

Our Responsible Gaming Ambassadors receive additional specialized training to provide enhanced support for guests seeking assistance.

10. Contact Information

For more information about our Responsible Gaming Program or to speak with a Responsible Gaming Ambassador, please contact:

Our Responsible Gaming Ambassadors are available 24/7 to provide assistance and information.